TERMS OF DELIVERY
DELIVERY
We deliver worldwide. Delivery is by Swiss Post. Shipments generally arrive at the delivery address in Switzerland within 2-4 working days after receipt of order/payment. Shipments to EU countries can take up to 8 working days. Shipments overseas can take up to 15 working days. MATRIX Basel cannot be held liable for any delays in delivery. Claims for damages due to late delivery are excluded.
Once the order has been shipped, you will receive a tracking number to check the delivery status of the order.
DELIVERY FEES SWITZERLAND / LIECHTENSTEIN
B-Economy registered mail for orders:
up to CHF 99.00 > postage CHF 12.00
over CHF 100.00 > free delivery
Orders can be collected free of charge in the MATRIX shop in Basel.
DELIVERY FEES EUROPEAN COUNTRIES
A-Priority registered mail for orders:
up to CHF 2000.00 > postage CHF 51.00
over CHF 2001.00 > free delivery
vouchers only > postage CHF 10.00
DELIVERY FEES REST OF THE WORLD
A-Priority registered mail for orders:
up to CHF 2000.00 > postage CHF 74.00
over CHF 2001.00 > free delivery
The delivery fees for shipments to foreign countries do not include customs duties or import tax. The Swiss VAT (8.1 %) will be deducted from the purchase price. However, the VAT that applies in the country of destination will be charged to the customer upon receipt of the goods (currently in Germany +19 % of purchase price, Austria + 20 % of purchase price etc.).
RETURNS
The right to return goods is only effective if the goods are returned within 5 working days unused, intact, complete and in the original packaging. The goods can be returned to the following address at the expense and at the risk and benefit of the customer:
MATRIX Basel, St.Johanns-Vorstadt 38, CH 4056 Basel / Switzerland
Delivery fees for the original order will not be refunded. Sale items cannot be returned or exchanged. Goods damaged by accident, improper handling, slight negligence, self-repair or natural repair cannot be returned.
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